Customer Effort Score: What It Is and How to Use It
4 Mins read
Broadly speaking, a customer effort score measures how easy or difficult it is for a customer to resolve a given issue with…
From the Pitch to the Office: Applying Soccer Fundamentals to Small Business Success
4 Mins read
While the captain of a soccer team and a small business owner may seem worlds apart at first glance, take a critical…
Happy 4th!
1 Mins read
Small Business Currents hopes you have a joyous and safe holiday! Image by Cianna Woods from Pixabay
Timely Responses to Customers: How Long Is Too Long?
3 Mins read
In today’s fast-paced and interconnected world, time is a precious commodity, especially when it comes to customer service. As businesses strive to…
The Aging of America
1 Mins read
The U.S. Census Bureau just released statistics showing the demographic makeup of America. In 2022 the population of the U.S. was 333,287,557…
5 Ways to Work More Effectively With Your Collections Agency
2 Mins read
Unpaid receivables pose a severe financial risk for many U.S. businesses. One annual survey reveals that nearly half of all B2B invoices…
Elevating Workplace Culture and Promoting Inclusivity With AI
4 Mins read
Picture a workplace where employees show up early and excited, teamwork exists naturally, and respect, appreciation, and inclusion flow freely between colleagues….
Top 5 WordPress Page Builders: Make Your Site Fast and Shine
5 Mins read
Are you looking for an effective option to build the WordPress page or the entire WordPress theme? If yes, hiring the leading…
3 Ways to Maximize Technology for Your Business
3 Mins read
Take a moment to imagine you’ve poured your time, heart, savings and energy into building a small business that sells delicious chocolate…
The Problems with 'Quiet Hiring' and What to Do Instead
3 Mins read
‘Quiet Hiring’ is nothing new to the workplace. In fact, this practice has been going on for decades, it just now got…
