AI You Can Trust? BILL Puts Small Businesses in Control
1 Mins read
BILL just introduced a new suite of AI capabilities to help SMBs better handle their finance operations. The company says that while…
AI CRM Features and How To Know If You Need Them
4 Mins read
Business owners are currently inundated with marketing messages about artificial intelligence in customer relationship management (CRM) systems. The promises include predictive insights…
Is Your AI Ready For Customers?
5 Mins read
For small businesses, the allure of artificial intelligence can be hard to resist. AI’s capacity for automation can be a powerful multiplier,…
Why Small Business Owners Keep Choosing the Wrong AI Tool for Their First Hire-Replacement Task
4 Mins read
A few months ago, I talked to a boutique owner who spent three weekends teaching herself an AI tool meant to replace…
Your Employees Are Already Using AI. Do You Know How?
6 Mins read
Your employees may be using AI more often — and in more ways — than you realize. That creates a growing challenge…
Build On What Won’t Change
4 Mins read
The worst advice a small business owner gets about AI is “keep up.” You can’t. I say that as someone who works…
From B2B to A2A: How Agentic AI Could Change the Way Small Businesses Source Products
4 Mins read
For a small retailer or e-commerce business owner, finding products to sell may be the easy part of running the business. Finding…
Small Businesses Need an AI Customer-Promise Register
4 Mins read
Small businesses are adopting AI in the places where customer promises are made: sales emails, proposals, website copy, chat support, appointment booking,…
SMBs Have the AI Tools. Now They Need The Right Workflows To Use Them.
6 Mins read
I don’t swear often, but I’ll admit to saying words I’d never repeat in a meeting while trapped in an automated phone…
How To Scale a Company Without Adding People
6 Mins read
(Hint: It Starts With Using AI Properly) I’ve never seen a moment when so many long-accepted assumptions have become so unglued. One…
