Navigating the complexities of risk management is vital for any business, especially small ones. To uncover the most effective strategies, we’ve gathered insights from twenty-four CEOs, Founders, and other top executives. From fostering relationships with insurers to developing contingency plans, these experts share approaches that are crucial to their businesses and could benefit yours too.
Foster Relationships with Insurers
One of the most impactful risk management approaches I’ve implemented is fostering strong relationships with insurers and having open dialogues about our practice areas and risk management efforts. This approach has not only helped in securing more favorable insurance premiums but has also ensured that the coverage we receive is tailored to our specific needs, providing comprehensive protection against a wide range of risks.
For example, by engaging in frank discussions with our insurers about the structured policies and controls we have in place to prevent errors and manage conflicts of interest, we visibly strengthened their trust in our operations. This proactive dialogue led to us qualifying for discounted rates, directly impacting our bottom line positively. It proved to us and our clients that robust risk management practices resonate well with insurers, making it a mutually beneficial exercise.
Small businesses can adopt this approach by prioritizing open communication with their current or potential insurers. It’s vital to discuss not just the immediate coverage needs but also the overarching risk management strategies in place within the business. Sharing details about ongoing learning, quality control measures, and proactive risk oversight not only positions the business as a lower risk but can also lead to more customized and potentially cost-saving insurance solutions. This strategy fosters a partnership rather than a mere customer-provider relationship with insurers, enabling more dynamic risk management and financial stability.
Patti Yencho, Principal Agent & Owner, PIA Insurance Agncy
Diversify Services and Expand Geographically
In managing and growing The Wastebox, one critical risk management approach we’ve extensively used is the diversification of services and geographical expansion. This strategy is not unique to the waste management industry but can be particularly effective for small businesses looking to mitigate risks associated with market fluctuations and regional economic downturns.
For instance, initially, our focus was primarily on roll-off dumpsters. However, recognizing the volatile nature of construction cycles, we diversified into offering compactors for industrial waste, municipal solid waste services, and even specialized hauling services. This diversification allowed us to leverage different market segments, thus balancing the risk if one sector experienced a slowdown. In a notable example, during a period where construction projects slowed down, our services in municipal waste and compactor rentals saw an uptick, offsetting potential revenue losses.
Geographical expansion played a significant role as well. By extending our services beyond the immediate Memphis area to include surrounding regions, we were not solely dependent on the economic conditions of a single locale. This approach can be invaluable for small business owners in enhancing their resilience to local market shifts. For example, local economic downturns could be mitigated by healthier demand in outlying areas, ensuring steady overall business performance. Hence, by carefully expanding services and operational areas, small businesses can spread their risks and tap into new opportunities for growth and stability.
Keith Kepplin, CEO, Wastebox
Consolidate Financial Operations
In my journey with Rockerbox Tax Solutions, focusing on comprehensive financial management has proven to be a vital risk management approach, which I believe can significantly benefit other small businesses as well. One key strategy we utilize is the consolidation of financial operations—bookkeeping, tax preparation, tax filing, and tax mitigation—under one roof. By ensuring these critical financial aspects are not only in order but also strategically aligned, we’ve managed to streamline operations, improve financial accuracy, and ultimately, mitigate risks related to financial mismanagement and tax non-compliance.
For instance, by integrating tax mitigation strategies into the core of our financial planning, we’re able to identify and leverage opportunities for reducing tax liabilities well ahead of time. This proactive approach not only saves money but also avoids the risk of scrambling during tax season or facing unexpected tax burdens. A concrete example of this is when we helped a client restructure their business operations, allowing them to qualify for tax credits they were previously unaware of, substantially lowering their tax liability and bolstering their cash flow.
Translating this experience to advice for other small businesses, it’s crucial to not view financial management and tax planning as merely reactive or compliance-based activities. Instead, see them as dynamic components of your business’s risk management framework. By actively managing your finances, seeking out tax-saving opportunities, and ensuring your financial practices are streamlined and compliant, you can not only avoid various financial risks but also unlock opportunities for growth and stability. This approach, grounded in comprehensive financial management, is not just about surviving in today’s business landscape but thriving through foresighted risk management.
Philip Wentworth, Jr, Co-Founder and CEO, Rockerbox Tax Solutions
Implement Proactive Legal Compliance Monitoring
Compliance monitoring is a crucial area in the risk management strategy we would have at LegalOn, as it makes us an active player in law. It is paramount that today’s highly complicated regulatory environment be addressed in a way that stays on top of the statutory requirements and ensures that compliance with legislation is maintained for companies, regardless of their size.
Our proactive legal compliance monitoring system features tools such as the identification unit that specifies and classifies challenges; the law lab that analyzes risks and develops solutions; and the speedometer that measures key performance indicators before they lead to costly lawsuits and penalties. This approach involves conducting multiple investigations of our company’s activities, as well as of our policies and procedures, to determine if they comply with the existing state of laws and jurisprudence. With technology, automation tools, and the monitoring process get even better – we add to the efficiency by improving the process of monitoring regulatory changes, status monitoring, response to compliance issues, and so on.
In acknowledgment of this, other small businesses seek to learn and partner in risk management as well. Besides, small businesses might find coordination of their legal activity with regulations to be a source of their legal liability reduction, regulatory fines avoidance, their brand blueprint protection, and preservation of their market position for a long time. Companies having fewer than a hundred employees can be potential competitors of other businesses within their industry when they are preemptive in establishing the rules before industry regulations and showing ethical business practices and proper corporate governance.
In summary, preventive legal compliance supervision allows small-sized companies to take action before law violations occur by checking legal risks, securing legal interests, and devoting more energy to their business’s development without fear of being battered by legal risks.
Daniel Lewis, CEO, LegalOn
Stay Informed on Industry Changes
One crucial risk-management approach in our SEO business is staying updated on algorithm changes and industry trends. By continuously monitoring search engine algorithm updates and staying informed about the latest trends and best practices in the SEO industry, we can proactively adapt our strategies to mitigate the risk of sudden drops in search engine rankings or penalties. This proactive approach allows us to stay ahead of potential algorithmic changes and algorithm penalties, ensuring that our clients’ websites maintain visibility and performance in search engine results.
This risk management approach can benefit other small businesses by helping them stay agile and responsive to changes in their industry landscape. By staying informed about market trends, technological advancements, and regulatory changes relevant to their business, small businesses can identify potential risks and opportunities early on and adjust their strategies accordingly. Additionally, investing in ongoing education and professional development for team members can help build expertise and resilience, enabling small businesses to navigate uncertainties and challenges more effectively in the dynamic digital landscape. Ultimately, by adopting a proactive approach to risk management and staying informed about industry changes, small businesses can mitigate risks, seize opportunities, and drive sustainable growth.
Joe Davies, Co-Founder and CEO, FATJOE
Prioritize Environmental Sustainability
Risk management for environmental sustainability is essential for our sustainability brand and can be extremely beneficial for other sustainable small firms. Changes in environmental and climate regulations are unpredictable and bring ups and downs that could pose risks to businesses. Therefore, we keep track of how environmental changes impact our business and take significant steps to guard against risks that could arise. We have successfully overcome the risk of environmental sustainability by anticipating and planning ahead of time. This has allowed us to stay ahead of the changes in the regulatory and market shifts related to the protection of the environment. We also have reduced our carbon footprint, the amount of waste produced, and conserved resources.
Small-scale businesses can use this risk management strategy to stay strong in the long run and stay ahead of the ever-changing environment-related risks. Incorporating sustainability into risk management also gives a competitive advantage. In this way, we are able to ensure the protection of the environment and take action to address environmental issues.
Swayam Doshi, Founder, Suspire
Rigorous Quality Assurance and Control
One critical risk management approach pivotal to our aviation manufacturing business is a rigorous quality assurance and control system. We understand that even the smallest oversight in manufacturing could have significant consequences, from compromising safety to damaging our reputation. Therefore, we’ve implemented meticulous testing, inspection, and documentation processes at every stage of production. By ensuring compliance with stringent industry standards and regulations, we mitigate the risk of product defects and safety hazards. This approach not only safeguards our customers’ trust but also helps us maintain our competitive edge in the market.
This risk management strategy could prove invaluable to other small businesses across various industries. By prioritizing quality assurance and control, businesses can bolster their brand reputation and minimize the likelihood of costly recalls or legal issues. Moreover, investing in robust quality management systems fosters a culture of accountability and continuous improvement within the organization, driving long-term success and sustainability.
John Werner, President & CEO, Pilot John
Document Terms with Legal Contracts
One critical risk management approach we’ve leveraged significantly is the adept use of legal contracts, particularly in safeguarding our operations and ensuring clarity in our business engagements. It’s essential, even for the smallest of businesses, to not just rely on verbal agreements but to get all terms documented. This strategy, though simple, has saved us from countless potential disputes and misunderstandings.
For instance, in establishing partnerships or dealing with independent contractors, written contracts precisely outline each party’s expectations, deliverables, and consequences of non-compliance. This clarity not only mitigates risks but also fosters trust and professionalism in business relationships. For example, our meticulous approach to contracts helped us significantly during a partnership negotiation phase where the explicit terms we had outlined prevented a potential equity dispute.
This practice is easily adoptable by other small businesses. It requires ensuring all agreements, from vendor contracts to employment agreements, are documented. Engaging with a legal professional to draft or review your contracts might seem like an upfront cost, but consider it an investment. It’s your frontline defense against potential legal battles and financial losses, ensuring you and your partners have a shared understanding of each deal’s scope and terms.
Adrienne Fischer, Founder, Basecamp Legal
Diversify Revenue Streams
One risk management approach that has been crucial to our business, as a global actuarial job board, is the diversification of revenue streams. In the volatile world of online platforms, relying solely on one source of income can be risky. Diversification can mitigate this risk by ensuring that if one revenue stream underperforms, others can compensate, maintaining the financial stability of the business.
For example, besides our primary revenue from job listings, we’ve developed additional streams such as from running virtual summit events. This strategy not only bolstered our revenue but also enhanced the value we provide to our users, making our platform more robust against market fluctuations.
Diversification can be a powerful risk management tool for other small businesses as well. By exploring and developing multiple revenue sources—whether through offering new products or services, entering different markets, or leveraging partnerships—businesses can create a financial safety net. This approach reduces dependency on a single income source, helping to safeguard against economic downturns, changes in consumer behavior, or other unforeseen challenges.
Dr. Mark Farrell (FIA), Founder, CEO, Associate Professor & Actuary, ProActuary Jobs
Conduct Third-Party Risk Assessments
Third-party risk assessments are invaluable. Getting an objective view before diving into a new investment or direction is always a great move. Even though there are a lot of different perspectives in each company, we often turn into a hive-mind and don’t account for everything when assessing risk. I highly recommend outsourcing to a third party to get that vital objective view of a risk that you are considering.
Kam Talebi, CEO of Gigli, Gigli
Leverage AI for Predictive Analytics
Having spearheaded the development of Huxley, the first AI Business Advisor Bot, a crucial risk management approach in our operations has been the integration of AI and machine learning for predictive analytics. This technique allows us to anticipate potential business risks before they escalate into crises. For example, by analyzing trends and patterns in large datasets, our AI identified a brewing supply chain disruption early in the pandemic, enabling us to strategize alternative suppliers and logistics solutions ahead of time.
This predictive capability is immensely valuable for small businesses in any sector. By leveraging AI tools to analyze market trends, customer behavior, and even internal performance metrics, businesses can proactively identify risks that could impact their operations, financial stability, or customer satisfaction. This isn’t only about avoiding potential pitfalls but also about optimizing operations and uncovering hidden opportunities for growth and innovation.
The implementation of AI for risk management doesn’t require a hefty investment in custom software development. Many accessible tools and platforms offer predictive analytics powered by AI, tailored for small businesses without the need for deep technical expertise. By incorporating such tools into their decision-making processes, small businesses can significantly enhance their risk management strategies, ensuring they remain agile, resilient, and competitive in a rapidly changing business landscape.
Russell Rosario, Co-Founder, Profit Leap
Understand and Manage Insurance Claims
Navigating the complex world of insurance claims has been a fundamental risk management approach that has not only protected my own business operations but also assisted countless clients through my work as a multi-state licensed public adjuster. The power of understanding and actively managing insurance policies cannot be overstated for any business, especially small ones that might not have the resources to recover from significant property damage or business interruption losses.
During my tenure in handling large-loss claims for commercial and multifamily properties, I’ve seen how businesses that are well-acquainted with their insurance coverage and proactive in getting the right protection are far more resilient. For example, after a devastating hurricane, we assisted a client who initially received a claim denial from their insurer. Because we understood the nuances of their policy and the claim process, we successfully managed to overturn the denial, leading to a settlement that far exceeded the client’s expectations. In another instance, through thorough documentation and aggressive negotiation, we were able to increase a claim payout by over 3,000% for a small business affected by fire damage.
These experiences underscore the importance of not just having insurance but understanding it deeply and being prepared to advocate for your rightful claim. Small businesses can apply this approach by annually reviewing their policies with a knowledgeable professional, documenting their assets meticulously, and understanding the claims process before disaster strikes. This ensures they are not just paying for insurance but are effectively leveraging it as a critical tool for risk management. This approach minimizes disruptions and financial losses, enabling businesses to thrive even in the face of adversity.
Scott Friedson, CEO & Public Adjuster, Insurance Claim Recovery Support
Invest in Robust Cybersecurity Measures
In our venture at Silver Fox Secure, one pivotal risk management strategy we’ve implemented is fostering a robust cybersecurity infrastructure. Given our focus on protecting the finances of seniors, military personnel, and vulnerable individuals from identity theft and financial exploitation, cybersecurity is not just a line item in our budget—it’s the backbone of our operation.
For instance, we’ve integrated multi-layered security measures, including end-to-end encryption for data transmission, regular security audits, and real-time monitoring for potential threats. This vigilance helped us intercept a sophisticated phishing attempt aimed at our clients last quarter, preventing financial loss and maintaining trust in our services.
This approach is immensely applicable to other small businesses. Investing in solid cybersecurity measures isn’t merely about protecting your current assets, but it’s also about safeguarding your business reputation and future viability. It can be as foundational as educating your team on potential cybersecurity threats, deploying strong password policies, or implementing two-factor authentication for sensitive operations. A single breach can not only have catastrophic financial implications but also erode customer trust irreparably. Hence, taking proactive steps in cybersecurity can serve as a critical risk management framework for any business operating in today’s digital age.
Jenna Trigg, Co-Founder, Silver Fox Secure
Employ Scenario Planning for Contingencies
Scenario planning is a crucial risk-management approach that allows our business to anticipate and prepare for various potential outcomes. By visualizing different circumstances (we do at least nine, ranging from worst-case to best-case scenarios), we can identify potential risks and develop strategies to mitigate them effectively.
For instance, before launching a new product line, we conduct these exercises to anticipate market reactions, production challenges, and supply chain disruptions. During these reviews, we analyze factors such as market trends, competitor actions, external forces, policies, and consumer behavior to identify potential risks and opportunities. We consider best-case and worst-case scenarios and examine the potential impact on our business operations and objectives. This helps us develop contingency plans and adapt our strategies accordingly to minimize risks and capitalize on opportunities. For example, if the planning reveals a potential supply chain disruption due to geopolitical tensions or road strikes, we may diversify our supplier base or increase inventory levels to mitigate the risk of product shortages.
With a 90% success rate, this method effectively minimizes risks. Small businesses can proactively employ it to tackle risks and strengthen resilience. With this approach, businesses can make informed decisions, mitigate risks, and seize growth opportunities effectively.
Chaitsi Ahuja, Founder & CEO, Brown Living
Adopt Loss-Prevention and Reduction Strategies
As a mostly remote company, we follow the loss-prevention and reduction approach to risk management. We have client data, code, and employee data stored in the cloud, physically on servers, and offline on solid-state drives. We keep these in a safe. Our approach is also risk-spreading, but we emphasize backups and access management to reduce the risk of a data breach.
Small businesses could also use loss prevention by getting hardcopy backups of data stored off-site in a safe. This is the cheapest and safest way to ensure you are protected if your data is wiped or your devices become inaccessible.
It’s important to have a security and data procedure. There are robust data management services that can help with this for a small monthly fee.
Bernardo Castro, Founder, Bybrand
Use FMEA for Strategic Risk Assessment
In my business, a critical risk management approach has been adopting Failure Modes and Effects Analysis (FMEA). Initially more common in manufacturing and medical devices, FMEA has proven invaluable even in broader contexts. It involves a systematic evaluation of potential failures, assessing their likelihood, severity, and existing controls. This approach has been particularly effective in identifying and prioritizing risks based on a scoring system, which helps in strategic decision-making.
For instance, while implementing FMEA, we found that third-party integrations often ranked high in terms of risk due to their critical nature and our limited control over them. The solution lies in optimizing the probability factor, choosing reliable third-party services known for their stability and trustworthiness.
This method can be incredibly useful for other small businesses in assessing risks. It provides a clear framework for understanding potential failures and their impacts. By identifying high-risk areas, businesses can take targeted steps to mitigate them, even if it means employing interim solutions rather than full-scale ones. For example, rather than investing in a costly monitoring system, a more affordable, off-the-shelf alternative could reduce the risk significantly. FMEA not only aids in risk prioritization but also guides investment in risk management, ensuring that resources are used effectively.
James McNally, Managing Director, SDVH [Self Drive Vehicle Hire]
Proactive Contract Compliance
For GSA Focus, proactive contract compliance is our cornerstone of risk management. This involves staying ahead of regulations and ensuring all engagements meet government standards. This meticulous approach not only safeguards our operations but also secures our reputation as a reliable partner. For other small businesses, adopting a similar proactive stance toward industry-specific compliance can mitigate risks, protect against unforeseen penalties, and foster a culture of integrity and trust, crucial for long-term success.
Josh Ladick, President, GSA Focus
Build Strong Client Relationships
For small businesses, strong client relationships aren’t just for growth; they’re a shield against risk. Businesses build trust and loyalty by actively listening, delivering quality work, and keeping communication open. This translates to a more stable income: Happy clients come back and recommend you. Plus, strong relationships provide insights into client needs and market trends, allowing you to adapt to change. These bonds act as a buffer when things get tough, minimizing revenue dips. Focusing on long-term relationships helps any small business build a loyal base, strengthen its reputation, and weather challenges.
Michael Sena, CEO & Lead Analytics Consultant, Senacea Ltd.
Utilize Technology for Real-Time Data Analysis
One risk management approach that is indispensable in my line of work at TradingFXVPS, and that I believe could greatly benefit other small businesses, involves leveraging technology for real-time data analysis. By implementing advanced analytical tools, we can monitor market trends and predict potential financial risks with a higher degree of accuracy. This method allows for proactive adjustments to strategies, ensuring that we remain agile in a fast-paced market. For small businesses, adopting similar technological solutions can be a game-changer, offering insights that enable smarter, data-driven decisions, effectively minimizing risks and maximizing opportunities for growth. Through this approach, I’ve seen firsthand the power of informed decision-making in mitigating risks and propelling a business forward.
Ace Zhuo, Business Development Director (Sales and Marketing), Tech & Finance Expert, Cheap Forex VPS
Define Scope and Context Boundaries
Rigorously define scope and context boundaries, as it brings much-needed strategic clarity and direction to all mitigation efforts.
This involves mapping out every facet of your operations in great detail, from your core service offerings and client verticals to your technology stacks and distribution channels. Each one of these components should be broken down in order to find out your potential vulnerabilities and any downstream impacts.
With that lay of the land established, we can then thoughtfully categorize risks into relevant tiers aligned with our precise priorities and value drivers. Not all risks are created equal.
By methodically framing tolerable risk thresholds across micro and macro contexts, teams at every level have explicit guardrails for consistent, legally-compliant decision-making. No ambiguity around core risk philosophies and appetites.
Scott Schaper, President, RSM Marketing
Reduce Employee Turnover
What we focus on is finding ways to reduce employee turnover. It’s well-known that high employee turnover can negatively affect a company’s financial health. HR Dive reported that replacing an employee can cost businesses 33% of that worker’s annual salary. In terms of actual figures, this means spending $15,000 to replace someone earning a median salary of $45,000 per year.
The departure of employees triggers a chain reaction within the company. The loss of knowledge and the expenses associated with interviewing, recruitment, and onboarding accumulate, posing a significant challenge for small businesses, which can’t overlook the effects of high employee turnover on their success. Moreover, high turnover doesn’t just impact a business’s financial standing but also its performance. It has been observed to lead companies away from their core mission and vision, undermine product quality, and diminish morale in the workplace.
To combat this, small business owners can take proactive steps like investing in employee training, management and leadership development, and enhanced workforce benefits. These efforts have proven effective in boosting employee engagement and reducing turnover rates.
Amy Tribe, Director, OGLF (Our Good Living Formula)
Streamline Onboarding to Mitigate Risks
At TechNews180, effective risk management includes prioritizing a streamlined onboarding process to mitigate financial risks. By implementing a structured procedure, we minimize errors, delays, and misunderstandings, reducing potential losses in productivity and customer satisfaction. This approach also fosters team cohesion, enhancing financial resilience. Small businesses can similarly benefit by optimizing their onboarding, mitigating operational inefficiencies, turnover costs, and revenue losses. Investing in a robust onboarding system not only bolsters financial stability but also supports sustainable growth.
Neil Hodgson-Coyle, COO, TechNews180
Create a Robust Emergency Fund
One risk management approach I took was to implement a robust emergency fund. This fund acts as a financial buffer, safeguarding our agency during unexpected downturns or client losses. It ensures that we maintain operational stability and continue investing in growth opportunities without resorting to drastic measures. I recommend this approach to other small businesses as well. Establishing a solid emergency fund provides a safety net that can absorb shocks, allowing you to navigate through tough times without compromising your strategic objectives or workforce.
Shane McEvoy, MD, Flycast Media
Develop Contingency Plans
Contingency planning has been a crucial risk management approach for our business. We are always prepared to deal with the unexpected events that may happen by ensuring continuity and resilience. For instance, last year, our production supply was delayed to one of our key suppliers due to a major mechanical problem in the production machine. But, thanks to our contingency plan, we already had alternative suppliers lined up, and with this, we fulfilled our orders on time. This approach has saved us from potential loss by maintaining our reputation for reliability.
Small businesses can adopt the contingency planning approach by identifying the risks and developing strategies accordingly. By having a backup plan, businesses can minimize downtime, reduce financial impacts, and speed up recovery. In a changing business environment, being prepared is not only good practice but also provides a competitive advantage.
Nikhil Soni, Founder, The Tribe Kids
Brett Farmiloe is the founder of Featured, a Q&A platform that connects brands with expert insights.
Risk management stock image by Gajus/Shutterstock
