Why Customers’ Digital Experience Is Key to Your Company’s Survival and Success
4 Mins read
More and more businesses and industries are being run on software and delivered as online services. Meanwhile, increasing numbers of consumers interact…
5 Meeting Management Tips to Boost Productivity
3 Mins read
As busy professionals know all too well, time is one of the most precious resources. Once spent, you can never get it…
Business Travel is Back: How SMEs Can Leverage Demand as an Opportunity for Fiscal Control
4 Mins read
After a multi-year hiatus, the demand for business travel is back. A turbulent macroenvironment muddied by inflation and fears of an economic…
Customer Effort Score: What It Is and How to Use It
4 Mins read
Broadly speaking, a customer effort score measures how easy or difficult it is for a customer to resolve a given issue with…
From the Pitch to the Office: Applying Soccer Fundamentals to Small Business Success
4 Mins read
While the captain of a soccer team and a small business owner may seem worlds apart at first glance, take a critical…
Happy 4th!
1 Mins read
Small Business Currents hopes you have a joyous and safe holiday! Image by Cianna Woods from Pixabay
Timely Responses to Customers: How Long Is Too Long?
3 Mins read
In today’s fast-paced and interconnected world, time is a precious commodity, especially when it comes to customer service. As businesses strive to…
The Aging of America
1 Mins read
The U.S. Census Bureau just released statistics showing the demographic makeup of America. In 2022 the population of the U.S. was 333,287,557…
5 Ways to Work More Effectively With Your Collections Agency
2 Mins read
Unpaid receivables pose a severe financial risk for many U.S. businesses. One annual survey reveals that nearly half of all B2B invoices…
Elevating Workplace Culture and Promoting Inclusivity With AI
4 Mins read
Picture a workplace where employees show up early and excited, teamwork exists naturally, and respect, appreciation, and inclusion flow freely between colleagues….
