The Most Overlooked Expense in Small Business
3 Mins read
Small business owners are some of the most resourceful people I know. They watch payroll, rent, inventory, marketing, insurance, taxes, and every…
Communications Supervision: Is a 5% Sample Still a Reasonable Program?
3 Mins read
For most of the past two decades, reviewing a fraction of firm communications was not a compliance shortcut. It was the only…
AI Is Coming for Main Street. That’s a Good Thing
3 Mins read
For small and midsize businesses, the conversation around artificial intelligence has become both urgent and exhausting. Every week brings a new promise…
Webinars Are Reshaping B2B Growth, but Fragmented Workflows Are Quietly Killing ROI
5 Mins read
Webinars have become one of the most widely adopted content formats in B2B marketing. Their growing importance signals a fundamental change in…
Making Sense of Today's Economy
3 Mins read
If the economic headlines have been giving you whiplash lately, you’re not alone. Every day seems to bring another development that could impact…
When AI Makes Fraud Look Real
3 Mins read
Artificial intelligence is making businesses more productive—but it’s also making fraud more sophisticated. New data from AppZen shows AI-generated fake receipts have…
A Playbook for Building a Customer-Friendly Small Business
4 Mins read
A mistake I’ve seen many small business owners make is thinking of customer service as a support function rather than a growth…
Giving AI the Business Judgment It Lacks: Building the Context AI Actually Needs, Part 2
4 Mins read
In Part 1, we made the case that AI’s biggest risk isn’t hallucination—it’s misplaced confidence. When AI lacks documented business context, it…
Giving AI the Business Judgment It Lacks: The Risk Nobody Sees: How Documenting Business Context Changes the Quality of AI Decisions, Part 1
5 Mins read
AI descended on business operations faster and with greater force than many organizations were prepared for. It is already reshaping decisions across…
Micro-Influencers, Major Impact: How to Partner with Creators on a Small Budget
3 Mins read
Influencer marketing isn’t just a strategy for big brands anymore. Today, small businesses are seeing real results by teaming up with micro-influencers—creators…
